Privacy Policy

We are transparent about what data we collect, how we use it, and your rights over it.

Last updated: March 2026 · Effective immediately
01 Information We Collect ▼

We collect information you provide directly and information generated by your use of our services:

  • Account data: name, email address, billing address, and payment details.
  • Usage data: IP addresses, browser type, pages visited, and feature interactions.
  • Infrastructure data: server logs, bandwidth metrics, and resource utilization.
  • Communications: support tickets, live chat transcripts, and feedback forms.
02 How We Use Your Data ▼

Your data is used exclusively to provide and improve our services:

  • Provision and manage your purchased services.
  • Process payments and send billing notifications.
  • Send transactional emails such as receipts and renewal reminders.
  • Analyze platform performance and prevent abuse.
  • Respond to support requests and disputes.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
03 Cookies & Tracking Technologies ▼

We use cookies to enhance your experience, remember preferences, and analyze traffic:

  • Essential cookies: required for authentication and session management.
  • Analytics cookies: help us understand how visitors interact with our platform.
  • Preference cookies: remember your language, currency, and display settings.

You may disable non-essential cookies through your browser settings. Disabling essential cookies may affect service functionality.

04 Data Sharing & Third Parties ▼

We only share your data with trusted processors required to deliver our services:

  • Payment processors (Stripe, Razorpay) for secure billing.
  • Email delivery providers for transactional communications.
  • Analytics platforms for aggregate usage insights.
  • Legal authorities when required by law or valid court order.

All processors are bound by data processing agreements and may not use your data for their own purposes.

05 Data Retention ▼

We retain your data for as long as your account is active. Upon deletion:

  • Personal profile data is anonymized or deleted within 30 days.
  • Billing records are retained for 7 years to comply with financial regulations.
  • Server content and files are deleted within 7 days of service termination.
  • Aggregated, anonymized analytics may be retained indefinitely.
06 Security Measures ▼

We use industry-standard technical and organizational measures to protect your data:

  • TLS 1.3 encryption for all data in transit.
  • AES-256 encryption for sensitive data at rest.
  • Regular penetration testing and security audits.
  • Strict role-based access controls for internal staff.
No system is 100% secure. Use a strong password and enable 2FA on your account.
07 Your Rights ▼

Depending on your jurisdiction, you may have the following rights:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: correct inaccurate or incomplete information.
  • Erasure: request deletion of your personal data.
  • Portability: receive your data in a machine-readable format.
  • Objection: object to processing based on legitimate interests.

Submit requests via the client area or email privacy@plexscale.com. We respond within 30 days.

08 Children's Privacy ▼

PlexScale services are not directed at individuals under 18. We do not knowingly collect data from minors. If you believe a minor has registered, contact support@plexscale.com and we will promptly delete the data and terminate the account.

09 Changes to This Policy ▼

We may update this policy to reflect changes in our practices or applicable law. When we make material changes we will:

  • Update the "Last updated" date at the top of this page.
  • Send a notification to your registered email address.
  • Display a banner in the client dashboard.

Continued use of PlexScale after such changes constitutes acceptance of the revised policy.